‘Get to Know’ highlights the missions and contributions of NCSSM working groups, giving them a platform to share their impact with colleagues across the school.

Get to Know: Morganton Administrative Operations (AdOps)

The Morganton Administrative Operations (AdOps) team plays a crucial role in the daily operations of the Morganton campus. From coordinating purchasing and travel to supporting events and managing key campus processes, AdOps works behind the scenes to keep everything running smoothly and efficiently.

What AdOps Oversees

AdOps manages a wide range of core administrative services for the Morganton campus:

•  Purchasing & Procurement

•  Travel Coordination

•  Personnel Processing

•  Special Events Support

•  Audiovisual (AV) Support

•  Space Reservations

•  Vehicle Reservations

•  Administrative Desk Coverage

Streamlined Processes & Centralized Resources

To support campus efficiency, AdOps created the Morganton AdOps Wiki. The AdOps Wiki is the single source for all Morganton administrative processes and it is updated regularly based on campus feedback. The Wiki continues to evolve as campus needs grow, ensuring employees always have access to the latest information. It is a centralized, easy-to-navigate site that houses:

•  Standard operating procedures

•  Required forms

•  Process instructions

•  Ticketing details

•  Departmental updates

Improved Efficiency Through Ticketing

To enhance transparency and streamline workflows, AdOps uses a ticketing system for all administrative requests. Through this system, employees can:

• Submit forms and requests directly

• Track request progress

• Communicate with AdOps staff

• Receive timely updates
  
  

Since its rollout, the team has:

•  Processed tickets from every Morganton department

•  Completed more than 4,000 administrative requests

•  Improved processing speed and campus-wide coordination

A Partner in Campus Success

AdOps prides itself on being a collaborative and innovative partner in NCSSM’s mission. Often quiet and behind the scenes, their work supports academic programming, campus services, events, operations, and institutional planning. Whether supporting a major event, processing travel, coordinating purchasing, or helping departments navigate campus procedures, AdOps ensures that Morganton’s daily operations run smoothly. 

Have suggestions or feedback? AdOps welcomes ideas for improving campus processes. Contact: adopshelp@ncssm.edu

THANK YOU to the NCSSM-Morganton Administrative Operations team for your outstanding service, innovation, and commitment to the campus community. If anyone would like to feature their team in an upcoming "Get to Know" edition, please submit your information HERE.